1. Introduction
Welcome to ProCyclingCoaching. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and store your information when you:
- Use our cycling coaching services;
- Access or interact with our Cycling Training Platform;
- Visit our website or communicate with us via email, social media, or other channels.
By using our services or platform, you agree to the terms of this Privacy Policy.
2. What Information We Collect
We collect the following types of information:
a. Personal Information
- Name, email address, phone number
- Date of birth, gender, location
- Billing and payment details
- Emergency contact details (optional)
b. Health and Training Data
- Power, heart rate, and training metrics
- Fitness assessments, performance profiles, FTP values, and fatigue analysis
- Uploaded files (e.g. FIT files, Strava/TrainingPeaks data)
c. Platform Usage Data
- IP address, browser type, device info
- Pages visited, session times, cookies, and other analytics
3. How We Collect Information
We collect information when you:
- Sign up for coaching or create an account on our platform
- Fill out intake forms, assessments, or training questionnaires
- Sync third-party services (e.g. Strava, TrainingPeaks)
- Upload training data files
- Communicate with our coaches or support team
We may also collect anonymized analytics via cookies and tracking tools (e.g., Google Analytics).
4. Why We Collect Your Information
We collect your information to:
- Deliver personalized coaching and performance advice
- Analyze your training data and generate tailored workouts
- Improve your experience on the Cycling Training Platform
- Communicate with you about your progress or account
- Comply with legal or regulatory obligations
5. How We Share Your Information
We do not sell your information.
We may share your data only when necessary:
- With our team of certified coaches for personalized coaching
- With third-party services (e.g. Strava, TrainingPeaks, analytics providers) if you’ve integrated those accounts
- With service providers helping us operate the platform securely (e.g. hosting, payment processors)
- If legally required (e.g., court orders, regulatory compliance)
6. Data Storage and Security
We store your data on secure servers and take reasonable steps to protect it from unauthorized access, disclosure, or loss.
Sensitive health or performance data is encrypted in transit and at rest. Only authorized personnel (such as coaches and admins) have access to your information.
7. Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct or update your details
- Request deletion of your data
- Withdraw consent to data processing
- Export your training data
You can contact us at support@procyclingcoaching.com to request any of the above.
8. Retention of Data
We retain personal data only as long as necessary to deliver services or comply with legal obligations. You may request account deletion at any time.
9. Children’s Privacy
Our services are not directed at children under 13. We do not knowingly collect personal information from anyone under this age without parental consent.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available at www.procyclingcoaching.com/privacy with the effective date at the top.
11. Contact Us
If you have any questions or concerns about this policy or your data, please contact:
ProCyclingCoaching
Email: support@procyclingcoaching.com
Website: www.procyclingcoaching.com
